Returns
WE WANT TO BE CRYSTAL CLEAR ON THIS MATTER
- Your Health, Safety and Wellness is our #1 Priority
- We are a 100% Satisfaction Guarantee of our Products Team and Company
- It takes up to 2-3 weeks of proper daily dosing for CBD to have overall wellness effect
- Topical’s, Pain Creams and Salves work Instant – You will Feel the effects
- If you don’t like how a product taste…We have many options and we will work with you to get it Right.
- CBD is an everyday thing so understand we are here to guide how it works best for you.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can only offer you an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, edibles, raw isolate and tinctures ..etc should be disposed and not be returned. We will work with you on a replacement product.
To complete your return, we require the purchaser of record to request a return.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet.
Sale items (if applicable)
What you paid is what we refund.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you would like to try something different ( Flavor, Higher CBD Levels ..Etc ) we may want to send you a sample so we all get it right. Send us an email.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, email [email protected] for instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our Policy is to make sure we all get it Right.